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Cozy support

Here for your cozy collection

Have a question about an upcoming Sanrio drop, your custom pen order, or shipping times? Our cozy support team is here to help you build the desk setup of your dreams.

Common Questions

Shipping & drops

Find quick answers about our licensed authentic imports, secure bubble-wrapped shipping, and how we curate our dreamy pastel collections.

When will my order ship?

Do you restock sold-out drops?

All authentic imports ship within 48 hours in secure, bubble-wrapped packaging to protect your precious collectibles. We provide tracking numbers immediately upon dispatch.

We constantly update our inventory with rare pastels and limited plushies. Sign up for our newsletter or send a request for hard-to-find items.

Are your items authentic?

What is your return policy?

Yes, absolutely. We source directly from licensed creators and authorized distributors so your Disney, Sanrio, and anime collections stay 100% genuine.

We offer hassle-free support. If your squishy, clothing, or backpack arrives damaged, contact our team within 14 days for a quick replacement.

Get in touch

Drop a line

Need help with an order or checking stock? Write to us and our cozy support team will get back to you within one business day.